Privacy policy

Toyooka Craft Co., Ltd.  understand that customer privacy is important to you, hence we recognize the importance of our responsibility to protect your personal information.
Please take a moment to read this Privacy Policy carefully to understand our practices regarding your Personal Information, how we will treat it, and how you can update, manage, export, and delete it.

1.Information we collect and how we collect it

Depending on how you interact with us, we may collect information from you as described below.

  • Personal contact information that you provide to us that would allow us to contact you.
  • Demographic and interest information, website usage information, and information from your browser/device that we collect via your browser’s cookies.
  • Other personal information you directly provide to us through your interactions with us.

2.How we use personal information

  • Process your orders, deliver products and services, process payments, and communicate with you about orders, products and services.
  • Process your inquiry, and/or contact you regarding your inquiry when necessary.
  • Provide you with better user experience, improved security and services, and more relevant and personalized contents and services.

When acquiring personal information, directly or indirectly, we will clearly state the purpose of use of personal information.

We do not collect sensitive personal information that identifies a particular individual. When it becomes necessary to process your sensitive personal information beyond the scope of mentioned purpose of use, we will notify you in advance and rely on your consent.

3.Implementation of Security Measures

We will collect, store, manage, and treat personal information safely in operating environments with reasonable security measures to prevent leakage, loss, or damage of personal information, and unauthorized access. Your personal information will be processed by our authorised staff and third-party agents within the scope of purposes for which your personal information has been collected.

4.Ensuring the accuracy of personal information

When we acquire personal information, we will take action to keep it accurate and up-to-date.

5.How we disclose personal information to third party

We will not disclose your personal information to third-party without your consent. However, we may disclose personal information in following conditions:

  • When required by law or to respond to legal process,
  • To protect customers,
  • To protect lives,
  • To protect the rights of our property and its customers.

6.How we entrust personal information

We may entrust personal information with authorized third-party to respond to your inquiry, or when necessary. In such cases, we will make sure your personal information is managed properly, and we will strictly supervise to ensure the protection and security of your personal information.

7.Disclosure, Correction, Discontinuance of Use, etc. of personal information

We respond to your request regarding disclosure of, correction and deletion of, and discontinuance or limitation of use of personal information. Any form of disclosure, correction, deletion, discontinuance and/or limitation of use of your personal information will only be done upon your consent. You can control the technology you use, and the data you share. When we ask to provide personal information, you can decline. You can control your personal information and implement information protection rights by contacting us. However, in some cases, your ability to control your personal information may be limited as required by applicable law.

8.Compliance with laws

When it comes to the protection of personal information, we comply with the laws, regulations, guideline, and norms related to the protection of personal information and the privacy of communication.

We make continuous improvements to this Privacy Policy and in-house regulations to ensure the protection and security of personal information. Please check back frequently to see any updates or changes to our Privacy Policy.